Shipping policy
Last updated: July 1, 2026
At Aromory, every order is carefully packaged to help ensure your fragrances arrive safely and in excellent condition. We take pride in fast processing, secure packaging, and dependable shipping so you can shop with confidence.
Order Processing
Most orders are processed and shipped within 1–2 business days. During holidays, new product launches, or promotional events, processing times may be slightly longer. Customers will receive a shipping confirmation email with tracking information once their order has been dispatched.
Shipping Rates & Delivery Times
We offer the following shipping options for orders within the United States:
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 2–5 business days | Free on orders over $75 / $6.95 otherwise |
| Priority Shipping | Calculated at checkout | Varies by location |
Delivery times are estimates and may vary due to carrier delays, weather conditions, or high-demand periods such as holidays.
Free Shipping
Enjoy free standard shipping on all U.S. orders over $75 USD. This offer applies automatically at checkout and cannot be combined with other shipping promotions.
International Shipping
At this time, Aromory ships within the United States only. We're working toward expanding internationally in the future.
Tracking Your Order
Once your order ships, you'll receive an email with tracking information. Tracking updates may take 24–48 hours to appear after your package has been scanned by the carrier.
If you have not received your tracking information within 3 business days of placing your order, please contact us at hello@aromory.com.
Shipping Restrictions
Due to aviation safety regulations, some fragrances may be subject to shipping restrictions based on their alcohol content and classification. We comply with all applicable carrier and regulatory guidelines. In the event that a product cannot be shipped to your location, we will notify you promptly and issue a full refund.
Incorrect Addresses
Please ensure your shipping address is correct before placing your order. Aromory is not responsible for orders shipped to an incorrect address provided during checkout. If a package is returned to us due to an incorrect address, additional shipping charges may apply.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. Include your order number and photos of any damage so we can work with the carrier to resolve the issue as quickly as possible at hello@aromory.com.
Contact Us
Questions? Need help with an order? Email us anytime at hello@aromory.com.
Customer Support Hours:
Monday–Friday
9:00 AM–5:00 PM Pacific Time
Average response time: Within one business day.